What to write
- What keeps breaking
- Where the work gets stuck, gets typed twice, or gets argued about.
- What you've tried
- What you already bought or built to fix it, and what happened.
- What would change
- If it worked, which number would move, and who would notice first.
For design work
Tell us the product, the problem and the date that matters.
We'll reply with questions, or with three times to talk.
What happens next
If it's worth 15 minutes, we'll reply with three times to talk.
On the call we learn the shape of the business and give an estimate. If it isn't something we can help with, we'll say so.